MANAGING CHANGES AT A CATERING BUSINESS
Abstract
This article analyzes management approaches and decisions of a public catering establishment in Almaty city, the Republic of Kazakhstan. The authors of the study used qualitative research methods in order to examine the current situation and business processes of the object of the study. The model of three-stage change process by Kurt Lewin was used as a theoretical basis, and such types of analysis as the affinity diagram, the stakeholder analysis, the interrelationship diagram, and the Pareto diagram were used in order to interpret and understand challenges in the company functioning. The main objective of the article is to study the activities of the research object and offer recommendations for improving its operational activities on the market. The authors of the article claim that changes must be managed, they also state that it is important to know how to manage successful changesReferences
[1] Lewin K. ‘Action research and minority problems’. In Lewin, G. W. (Ed.) (1946).
[2] Bargal, D. and Bar, H. ‘A Lewinian approach to intergroup workshops for Arab-Palestinian and Jewish Youth’. Journal of Social Issues, (1992). 48, p 139–54.
[3] Dawson, P., & Andriopoulos, C. (2017). Managing change, creativity and innovation (3rd ed.) Thousand Oaks, California: SAGE Publications Ltd.
[4] Allport. G.W. Foreword, in G.W. Lewin (eds), Resolving Social Conflict, Harper & Row. London (1948).
[5] Systems Practice, Vol. 9 Kurt Lewin's change theory in the field: notes towards a model of management learning (1996).
[2] Bargal, D. and Bar, H. ‘A Lewinian approach to intergroup workshops for Arab-Palestinian and Jewish Youth’. Journal of Social Issues, (1992). 48, p 139–54.
[3] Dawson, P., & Andriopoulos, C. (2017). Managing change, creativity and innovation (3rd ed.) Thousand Oaks, California: SAGE Publications Ltd.
[4] Allport. G.W. Foreword, in G.W. Lewin (eds), Resolving Social Conflict, Harper & Row. London (1948).
[5] Systems Practice, Vol. 9 Kurt Lewin's change theory in the field: notes towards a model of management learning (1996).
Published
2020-06-24
How to Cite
KENZHEGARANOVA, Madina; AZIMBEKOVA, Aigerim; ISSAYEVA, Zhibek.
MANAGING CHANGES AT A CATERING BUSINESS.
SDU University Bulletin: Social Sciences, [S.l.], v. 52, n. 1, june 2020.
ISSN 2709-2410.
Available at: <https://journals.sdu.edu.kz/index.php/ss/article/view/262>. Date accessed: 25 apr. 2025.
doi: https://doi.org/10.47344/sdubss.v52i1.262.
Section
Articles
